What Does AI Mean in Your Workplace?
AI may present opportunities in your business, and it pays to ask:
- What consistent tasks can we automate? There is potential to use Artificial Intelligence technology to help with this.
- What new products or services can we create? There may be ways you can add more value to your customers or stakeholders by investigating AI technologies.
You might not personally interested in AI research, but perhaps there is someone in your team interested in looking into it.
How Can You Put AI to Use?
There are many ways you can use AI in your HR systems. You might consider using AI to write marketing emails, internal comms, purpose and value statements and social media.
For example, I recently ran a value session with a client. We gathered the senior management team in a room for a couple of hours. We talked through the values they wanted in the organisation and the behaviours they wanted to see.
We didn’t want to use standard words, like ‘accountability’ and ‘innovation’ etc. We wanted a clear statement, powerfully expressed, on the organisation’s values. Underneath that, we wanted a behavioural statement that clearly defined the behaviours underpinning the organisation’s values. We were asking questions like:
- What values do we want to see in the organisation?
- What are we going to hire for?
- What are we going to reward within the business?
‘We wanted a really clear statements, powerfully expressed, on the organisation’s values.’
A couple of hours of that kind of work can of course be quite mind-draining, so we pulled out ChatGPT. We input a whole lot of words and said: “Give us a short sentence that sums up this idea?”.
We regenerated responses many times. In the end, the AI didn’t give us the result. It did however give us a whole bunch of new ways of saying things that helped us with the brainstorming.
This is an example of how to use AI, not to reinvent the wheel but as a kind of copilot. For those who had not used ChatGPT before, it was a great exercise to see how it worked. We probably arrived at the same outcome, but it was like having another person in the room offering thoughts.
‘We probably arrived at the same outcome, but it was like having another person in the room offering thoughts.’