1. Our Commitment to Privacy
Amplify HR Pty Ltd (ABN 27 615 422 001 / ACN 27 615 422 001) (“we”, “us”, “our”) is committed to protecting the privacy of your personal information. We manage personal information in accordance with the Australian Privacy Act 1988 (Cth) (the “Act”) and the Australian Privacy Principles (APPs).
This Privacy Policy outlines how we collect, hold, use, and disclose your personal information and how you can access and correct your personal information or make a complaint.
2. Scope of this Policy
This policy applies to all personal information we collect from or about:
- Our business clients and their representatives;
- The employees and contractors of our business clients in the course of providing our services;
- Visitors to our website (www.amplifyhr.com.au);
- Job applicants seeking employment with us; and
- Any other individual whose personal information we may collect in the course of our business operations.
3. What is Personal Information?
Personal Information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.
Sensitive Information is a subset of personal information that is given a higher level of protection under the Act. It includes information about an individual’s racial or ethnic origin, political opinions, religious beliefs, sexual orientation, criminal record, or health information.
4. The Kinds of Personal Information We Collect and Hold
The type of personal information we collect depends on your relationship with us. This may include:
- For our Clients and their Representatives: Name, job title, and business contact details (email address, phone number, office address).
- For the Employees and Contractors of our Clients: Name, contact details, date of birth, address, salary and remuneration details, employment history, performance feedback, and any personal or sensitive information provided in the context of our HR services.
- For Visitors to our Website: Your IP address, browser type, device information, and information about your interaction with our website collected via cookies and other tracking technologies.
- For Job Applicants: Your name, contact details, resume, qualifications, work history, and information from referees.
5. How We Collect Personal Information
We collect personal information in the following ways:
- Directly from you: When you or your organisation engages our services, contacts us via phone or email, or subscribes to our communications.
- Directly from our Clients: Our business clients provide us with personal information about their employees and contractors, which is necessary for us to provide our contracted HR services.
- Automatically via our Website: When you visit our website, we use cookies and analytics tools to collect data about your visit.
- From Third Parties: Such as when we receive information from a referee you have nominated during a recruitment process.
6. Why We Collect, Hold, Use and Disclose Personal Information
Our primary purpose for collecting, holding, using and disclosing personal information is to conduct our business, which includes:
- Providing professional HR consulting and support services to our clients.
- Managing our relationship with you and our clients.
- Processing payments and managing our accounts.
- Improving our services and website experience.
- For our own recruitment and employment purposes.
- Complying with our legal and regulatory obligations.
7. Use of Cookies and Analytics Tools
We use cookies and other third-party tracking technologies on our website to enhance user experience and analyse website traffic.
- Cookies: A cookie is a small text file stored on your computer. You can adjust your browser settings to refuse cookies, but this may affect the functionality of our website.
- Google Analytics & Google Search Console: We use Google Analytics to understand website traffic and usage. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use this data to improve our website and services.
- Mouseflow: We use Mouseflow, a website analytics tool that provides session replay, heatmaps, and other features to help us understand user behaviour and improve our website’s usability. Mouseflow may record your clicks, mouse movements, scrolling, and anonymised keystroke information.
- HubSpot: We use HubSpot’s Sales CRM platform to manage our relationships with current and prospective clients. When you contact us or provide your details, that information may be stored in our HubSpot account.
By using our website, you consent to the processing of data about you by these providers in the manner described in their respective privacy policies.
8. Direct Marketing
We may use your personal information to send you communications about our services. We will only do so in accordance with the law. You may opt-out of receiving marketing communications from us at any time by contacting us or by using the unsubscribe link provided in the communication.
9. Disclosure of Personal Information
We may disclose your personal information to:
- Our employees, contractors, or related entities as required to provide our services.
- Third-party service providers who assist us in operating our business, such as IT service providers, data storage providers, and professional advisors (e.g., lawyers, accountants).
- Our clients, where we have collected information from their employees in the course of providing services to that client.
- Any other party where you have provided your consent.
- Other parties where required or authorised by Australian law.
10. Cross-Border Disclosure of Personal Information
Some of the third-party service providers we use may be located or store data outside of Australia. These include:
- Google (for Analytics): Servers are located in various data centres globally.
- Mouseflow: Servers are primarily located in the European Union and the United States.
- HubSpot: Servers may be located in various global locations, although they have data centres in Australia.
11. Security of Your Personal Information
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and from unauthorised access, modification, or disclosure. These steps include implementing administrative, physical, and technical safeguards. We store information in both electronic and hard copy formats.
In the event of a data breach that is likely to result in serious harm, we will comply with our obligations under the Notifiable Data Breaches (NDB) scheme.
12. Accessing and Correcting Your Personal Information
You have a right to request access to the personal information we hold about you and to request its correction. To do so, please contact our Privacy Officer using the details below. We will respond to your request within a reasonable period. We may need to verify your identity before providing access or making corrections.
Please note that where we hold information on behalf of our clients, requests for access may need to be directed to our client in the first instance.
13. How to Make a Complaint
If you have a complaint about how we have handled your personal information, please contact our Privacy Officer using the details below. Please provide your name, contact details, and a description of your complaint.
Our Privacy Officer will investigate the complaint and determine the steps we will take to resolve it. We will contact you if we require any additional information and will notify you in writing of the outcome.
If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Office of the Australian Information Commissioner
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Website: www.oaic.gov.au
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The current version will always be posted on our website. We encourage you to review it periodically.
15. Contact Us
For any questions about this Privacy Policy, or to make a request or complaint, please contact our Privacy Officer vie email contact@amplifyhr.com.au or phone 02 8896 6207.
